At a glance
| What you bought | Time to return |
|---|---|
| New or gently used products | 30 days |
The return window
- New or gently used products returned within 30 days of purchase get a full refund to your original payment method, in most cases. You need proof of purchase.
- Sephora.com items won't be refunded more than 30 days after the purchase date, by mail or in store.
- This policy covers purchases made on or after April 24, 2025.
Where to return
- Sephora.com orders: free at any Sephora store, or by mail with Sephora's prepaid label. Mail returns can take up to 30 days to process.
- Store, Buy Online & Pick Up, and Same-Day Delivery purchases: return at a Sephora store with your receipt or gift receipt — not by mail.
- Sephora at Kohl's is separate: Sephora.com and Sephora store purchases can't be returned at Kohl's, and Sephora at Kohl's purchases go back to Kohl's.
Receipts & proof of purchase
- In store, bring your packing slip, order or shipping confirmation email, the order on your phone, or your Beauty Insider info, plus the card you paid with.
- Items without a receipt can still be returned if Sephora finds them in its system. Sephora may ask for a driver's license or government ID.
Can't be returned
- Gift cards, certain Sephora Favorites kits and some intimate care items are final sale.
- Beauty Insider points from a refunded purchase are removed.
Checked against Sephora's official return policy on October 4, 2026. Store policies change — confirm with Sephora before you go.