At a glance
| What you bought | Time to return |
|---|---|
| Most items | 30 days |
| Encore Premier member (credit after day 30) | 45 days |
| Encore All-Access Cardmember (credit after day 30) | 60 days |
| Kids' clothing & shoes with a manufacturing defect | 1 year |
The return window
- Returns and exchanges must be made within 30 days of the delivery date (online) or purchase date (in store).
- Encore Premier members signed in or identified by phone at purchase can return up to 45 days; All-Access Cardmembers up to 60 days. After day 30 you get a Merchandise Return Card instead of a refund.
Holiday returns
- Items bought online or in stores October 15 – December 24 can be returned through January 15 of the next year, or 30 days from delivery/purchase — whichever is later. Proof of purchase required. Third-party seller items are excluded.
Condition & exceptions
- Items must be unwashed and unworn. Damaged or defective items can be returned any time.
- Final sale items and Encore Market items can't be returned or exchanged.
- Old Navy Beauty Co products: in store only, and not if opened or used.
- Kid's Guarantee: girls' and boys' clothing and shoes with a manufacturing defect can be returned in store up to 1 year from purchase.
Where to return
- Returns and exchanges are free, by mail or in store.
- Online orders can be returned in store, except items marked "return by mail only," third-party seller items, and marketplace orders (TikTok Shop, DoorDash, etc.). Store purchases can't be returned by mail.
- Old Navy items can only be returned to Old Navy — not Gap, Banana Republic or Athleta.
Checked against Old Navy's official return policy on October 4, 2026. Store policies change — confirm with Old Navy before you go.